Refund Policy

Doc Parsley Sleep Remedy offers a 30-day no-hassle refund policy. You have 30 days from the day of purchase to trial our product. If for whatever reason you are not completely satisfied, simply email us at customerservice@sleepremedy.com to request your money back.

If 30 days have gone by since the date of your product purchase, unfortunately we can not offer you a refund or exchange.

For any of the pre-paid packages, we will pro rate the refund to the current month relative to whatever package you purchased.

If you request a refund, a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

For late or missing refunds – If you haven’t received a refund yet:

  • First check your bank account.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@sleepremedy.com.

Exchange Policy

We only replace items if they are defective or damaged, and request that you return the original item to us in the same or similar condition that you received it. It must also be in the original packaging. You have 30 days from the date of purchase to request an exchange.

To request an exchange, send us an email at customerservice@sleepremedy.com to receive your RMA number, and then mail your product to us within 30 days of your purchase to: Sleep Remedy, c/o MacPac Fulfillment, 2275 West Midway Blvd Unit B, Broomfield, CO 80020

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to otherwise guarantee that we will receive your returned item.

Exemptions

Several Doc Parsley Sleep Remedy product offerings are exempt from refunds or being exchanged. 

These items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Sale or special promotion items (only regular priced items may be refunded).